How do I shop online?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the Shopping Bag icon at the top right of any page. While viewing the contents of your shopping cart, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "Update" after all quantity adjustments have been made.

How do I checkout?

Once you're ready to checkout with the items in your shopping bag, click on the "Checkout" button. If you've already registered with us before, simply sign-in using your email address and the password that you used to create your account. If you do not have an account, simply follow the steps to create an account and continue through the checkout process.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

Item Availability

Item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will not appear. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Where is the sizing information?

We try to include as much accurate sizing information for each product as possible. We have also added a size chart link to every product's detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact us at lit@litbkny.com.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your current orders and order history.

When will my order ship?

As all items are made to order. Orders placed Monday - Friday will begin processing the following business day, excluding holidays, and usually ship within 7 - 10 business days depending on availability and credit verification. Orders placed on Saturday and Sunday will begin processing on the following Monday. We will contact you with a follow-up email if we need additional identification provided for credit or order verification. We do not offer Saturday delivery. *DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.

Refunds & Exchanges

Our products are made to order and therefore we CANNOT PROCESS SIZE EXCHANGES OR REFUNDS.
Please be sure to check our size chart before ordering or send us an email with sizing/ordering questions.